Welcome to the Gaselnora LLC FAQ page. This page is designed to help you understand our game design services, ordering process, payment methods, online delivery, and refund policy.
- What services does Gaselnora LLC offer?
Gaselnora LLC provides game design and related digital creative design services.
Specific service details, deliverables, and the scope of work are determined by the information on the respective service pages and the order confirmation.
- Are all services delivered online?
Yes. All services provided by Gaselnora LLC are completed and delivered online; no physical goods are shipped.
Design deliverables may be provided via email, digital download links, or other online channels agreed upon by both parties. Consequently, we do not provide physical packages, tracking numbers, or courier delivery services.
- How do I purchase services?
You can browse the service offerings on our website, select the game design service that meets your needs, and follow the instructions on the checkout page to submit your order and complete the payment.
If a service requires additional project materials or specific design requirements, we may contact you after order confirmation to clarify the project scope and begin the work.
- Do you offer subscription or auto-renewal services?
No. All Gaselnora LLC services are one-time purchases.
Each order covers only the specific services listed; there is no automatic renewal, and a single purchase will not trigger recurring charges.
If you require additional design services or extra projects, you may purchase them separately.
- What payment methods are accepted?
Available payment methods are those displayed on the website’s checkout page. Payments are processed by applicable third-party payment service providers.
If a payment fails, is declined, or requires further verification, order processing may be delayed until the payment issue is resolved.
- How soon does order processing begin after payment?
Orders are typically confirmed immediately upon successful payment. If manual verification is required, it may take 1–2 business days.
If the service requires you to provide design specifications, reference materials, or other necessary information, actual production usually begins once all relevant materials have been received and confirmed.
- How long does it take to complete the service? Estimated delivery times depend on the service type, design complexity, and order requirements. General timeframes are as follows:
Game concept ideation and basic conceptual design: 3–5 business days.
Projects involving multiple characters, multiple scenes, or complex customization: 10–20 business days, or as specified in the order agreement.
The above are estimates, not fixed deadlines with unconditional guarantees. Actual delivery times are determined by the service page, order confirmation details, or written agreements between both parties.
- How will I receive the design deliverables?
We typically deliver design results via email, digital file download links, or other online channels agreed upon by both parties.
Please ensure the email address and contact information you provide are accurate, and check both your inbox and spam folder.
If you do not receive a delivery notification or cannot access the downloaded files, please contact customer service for assistance.
- Can I request revisions to the design deliverables?
Whether revision services are included—and the specific number of revisions allowed—depends on the service purchased and the terms of the order agreement.
Revisions falling within the scope of the original order agreement typically take 2–5 business days, depending on the complexity of the changes.
Requests for additional characters, extra scenes, major shifts in design direction, or other work outside the original order scope may incur additional fees and require a longer production time. We will confirm the associated costs and scope of work with you before proceeding.
- Can I cancel my order and get a refund after placing it?
You may request to cancel your order within 30 minutes of successful submission. In principle, orders that have not yet entered the service initiation phase are eligible for a full refund.
If the service has already entered the substantive production phase—such as the commencement of design research, gameplay ideation, or the creation of custom files—cancellation or refund requests based on personal reasons are generally not accepted.
Eligibility for a refund is determined based on our refund policy, the order status, and applicable laws.
- How long does it take to receive a refund?
For approved refunds, we typically initiate the refund process within 3–5 business days. Refunds to credit or debit cards typically take about 5–10 business days to process after initiation. Processing times for other payment methods may vary depending on the payment service provider or the issuing bank.
The timeframes mentioned above are estimates and do not constitute a fixed guarantee for all payment channels.
- What should I do if I do not receive the service deliverables?
If you do not receive the service deliverables within the estimated delivery time, please contact us via the customer service channels listed on the website, providing your order number and relevant information.
We will verify the order status, service progress, and delivery records, and—where appropriate—assist by resending files or providing a valid download method.
In the event that services are not fulfilled according to the order agreement, we will handle the matter based on the specific circumstances, the terms of the order, and applicable laws.
- Who owns the copyright to the design deliverables?
Ownership of copyright, commercial usage rights, and other intellectual property arrangements regarding the design deliverables shall be determined by the explicit terms set forth on the relevant service page, in the order terms, or in a written agreement between the parties.
Unless explicitly agreed otherwise, purchasing the service does not automatically grant the customer full copyright or all intellectual property rights to the design deliverables.
Rights regarding original materials provided by the customer remain subject to their original ownership status and applicable agreements. The use of third-party materials is also subject to their respective licensing conditions.
- How do you protect my personal information?
Gaselnora LLC values customer privacy. We may collect information necessary to process orders, provide services, and communicate with customers—such as names, contact details, and, where applicable, shipping addresses.
Payments are processed by third-party payment service providers. We do not store full credit card numbers or CVV security codes on our own servers.
We do not sell customers’ personal information and handle relevant data in accordance with our website’s Privacy Policy and applicable laws.
For more information, please read the website’s Privacy Policy.
- How can I contact Gaselnora LLC?
If you have any questions regarding our services, order processing, design delivery, payments, or refunds, please contact us via the customer service channels listed on the website.
Thank you for choosing Gaselnora LLC. We look forward to providing you with professional and convenient online game design services.