- Overview
Gaselnora LLC provides game design and related digital creative design services.
All services are provided and delivered online; no physical goods are shipped.
As our services involve project requirement confirmation, customized creation, design production, and the delivery of digital assets, eligibility for a refund is determined based on the time of cancellation, the status of service commencement, this policy, and applicable laws.
- Order Cancellation and Refund Eligibility
2.1 Cancellation within 30 minutes of placing an order
Customers may request to cancel an order and receive a full refund within 30 minutes of successful order submission, provided that the order has not yet entered the service commencement stage and there are no circumstances requiring a different handling method under applicable laws.
Customers must submit cancellation requests via the customer service channels published on the website, providing the order number and necessary order details.
The submission time of a refund request is determined by the time the company actually receives a recognizable cancellation request.
If the order has already entered the service commencement stage within that 30-minute window, refund eligibility will be handled in accordance with the provisions regarding post-commencement cancellation and applicable laws.
2.2 Cancellation and refunds after service commencement
As game design services typically involve customized work, cancellation or refund requests based on personal reasons will generally not be accepted once the order has entered the service commencement stage.
The service commencement stage refers to the point at which the company has begun substantial performance of the services following order confirmation, such as:
Beginning to analyze and organize project requirements submitted by the customer;
Beginning game concept ideation or design research;
Beginning the production of character, environment, or gameplay design content;
Beginning to create, write, or modify customized design files;
Carrying out other substantial design work explicitly included in the order.
If the service has reached the stages mentioned above, the customer may not be eligible for a refund under general cancellation rules.
However, this policy does not exclude refunds, remedies, or other consumer rights mandated by applicable laws. If the company fails to perform services as agreed in the order, if significant issues qualifying for a refund arise, or if otherwise required by mandatory law, we will handle the matter based on the specific circumstances and applicable laws.
2.3 Delivered Services
Once the agreed-upon digital design deliverables have been provided via email, download link, or other agreed-upon online channels, refund requests based on personal reasons are generally not accepted, unless otherwise stipulated by applicable law or the Company’s other explicit policies.
If a client encounters issues such as files that cannot be opened, invalid download links, missing content, or other discrepancies with the order specifications, please contact us promptly so we can verify the situation and provide a reasonable solution.
- How to Request a Cancellation or Refund
To cancel an order or request a refund, please submit a request via the customer service channels listed on this website and provide the following information:
Order number;
Name or email address used when placing the order;
Reason for cancellation or refund;
Other information reasonably necessary to verify the order.
Upon receipt of the request, the Company will verify the order status, the timing of the request, and the progress of service fulfillment, and will notify the client of the outcome via available contact channels.
Please note that submitting a refund request does not guarantee approval. Eligibility for a refund is determined based on this policy, the specifics of the order, and applicable law.
- Refund Processing Time
For refunds reviewed and approved by Gaselnora LLC, we typically initiate the refund process within 3–5 business days.
In principle, refunds will be returned to the client’s original payment method. Once the refund is initiated, the actual time it takes for funds to be credited depends on the processing speed of the payment service provider, issuing bank, or other financial institutions.
General estimated timeframes are as follows:
Company review and initiation of refund: Within 3–5 business days of approval;
Credit or debit card refunds: Typically 5–10 business days after the refund is initiated;
Other payment methods: Arrival times may vary depending on the specific payment service provider.
The timeframes above are estimates and do not constitute a fixed guarantee for all banks or payment channels. Weekends, public holidays, bank processing procedures, or reviews by payment service providers may result in longer processing times. If a refund has been initiated but the funds have not been received within a reasonable timeframe, customers may first contact their card-issuing bank or payment service provider to verify the transaction status, or contact Gaselnora LLC for information regarding the refund process.
- Duplicate or Incorrect Charges
If a customer discovers duplicate charges, incorrect amounts, or unauthorized transactions for the same order, please contact us as soon as possible via the customer service channels listed on this website.
We will review the relevant transaction records and, upon confirming an error, take appropriate refund or corrective measures based on the specific circumstances and applicable laws.
- Failure to Deliver Services as Agreed
If Gaselnora LLC fails to provide services as agreed in the order, fails to deliver results under the agreed conditions, or if other circumstances qualifying for a refund arise, customers may contact us to submit details regarding the issue.
We will verify the order details, actual service delivery, and relevant evidence. Based on the order terms, applicable laws, and specific circumstances, we will determine an appropriate resolution—which may include redelivery, revisions, refunds, or other reasonable remedies where applicable.
No general refund restrictions shall exclude or limit the rights to which customers are entitled by law.
- Digital Services and No Physical Shipping
Gaselnora LLC provides online game design services and related digital deliverables; we do not sell physical goods requiring logistical shipping.
All services are delivered via email, digital download links, or other agreed-upon online channels; therefore, there are no processes involving the return, shipping, or reshipment of physical goods.
- Contact Us
If you have any questions regarding refund eligibility, order cancellations, refund status, or this policy, please contact us at:
Company: Gaselnora LLC
Address: 441 GATES AVE APT 4C
BROOKLYN, NY 11216