- Service Delivery Method
Gaselnora LLC provides game design and related digital creative design services.
All services are provided and delivered online; no physical goods production, packaging, warehousing, or offline shipping is involved. Deliverables will be provided via email, digital download links, or other online channels agreed upon by both parties, based on the order details.
As the company sells digital design services rather than physical goods requiring logistics, no physical tracking numbers or package delivery services are provided.
- Order Confirmation and Processing
Gaselnora LLC will confirm and process the order once the customer has successfully completed payment.
Payment Confirmation: Usually confirmed immediately after successful payment; manual verification may take 1–2 business days.
Order Review: Typically takes 1–2 business days to verify order details, service types, and project requirements submitted by the customer.
Requirement Confirmation: If the order requires the customer to provide design specifications, reference materials, or other necessary information, the project start date will be determined by the date on which all required materials are fully received and confirmed.
Business days are defined as Monday through Friday, excluding US federal holidays. Orders received on weekends or public holidays may begin processing on the next business day.
- Service Preparation and Delivery Time
The time required for various game design services may vary based on project complexity, design requirements, order volume, and the speed of customer feedback.
Once the customer has completed payment, submitted necessary materials, and confirmed project requirements, the estimated delivery times are as follows:
Service Type
The estimated service delivery time is
3–5 business days
Multi-character, multi-scene, or complex custom projects
10–20 business days, or as specified in the individual order agreement
The times listed above are estimated production and delivery cycles, not fixed deadlines with unconditional guarantees. Actual timelines are subject to the details on the product or service page, order confirmation information, and written agreements between the parties.
If an order includes multiple services, they may be delivered in stages, and the overall completion time may exceed the estimated cycle for a single service.
4. Digital Delivery Process
Gaselnora LLC typically completes service delivery according to the following process:
Order Confirmation: Verification of payment status, service details, and order information.
Requirement Gathering: Collection of design requirements, reference materials, and necessary project specifications provided by the client.
Design and Production: Execution of game design work based on the scope confirmed by both parties.
Deliverable Review: Verification that design files, documentation, or other agreed-upon deliverables comply with the order scope.
Online Delivery: Transmission of deliverables via email, digital download links, or other online channels agreed upon by both parties.
Client Confirmation and Subsequent Revisions: Handling of reasonable revision requests in accordance with the specific revision policy of the purchased service.
The service completion time is determined by the delivery scope agreed upon in the order. Clients may contact the company for assistance if delivery links expire or files are inaccessible.
- Delivery Delays
Gaselnora LLC will make reasonable efforts to complete services within the estimated timeframe; however, delivery times may be extended in the following situations:
The client fails to provide necessary project materials or design requirements in a timely manner;
The client introduces new requirements exceeding the original order scope during production;
The client requests additional revisions or significant adjustments to the design direction;
Order information requires further verification;
Technical malfunctions, third-party platform outages, or other circumstances beyond reasonable control occur.
If there is a significant change to the estimated delivery time, the company will make reasonable efforts to notify the client via email or other available contact channels and, where appropriate, provide an updated estimated completion time.
Delays resulting from the client’s failure to provide materials or confirm content in a timely manner may result in a corresponding postponement of the project delivery date.
- Revisions and Additional Services
Following service delivery, the client may submit revision requests within the limits regarding the number of revisions and scope specified on the order page or in the purchase agreement.
Revisions falling within the scope of the original order typically require 2–5 business days to complete, depending on the complexity of the revisions.
Requests involving significant changes to design direction, the addition of characters or scenes, extra design documentation, or other items outside the original order scope may incur additional fees and require a longer production time. Any additional charges or changes to the scope of work must be confirmed with the client before proceeding with the relevant work. The revision period typically begins on the date complete and clear revision instructions are received.
- Customer Responsibilities
To ensure timely service delivery, the customer shall:
Provide accurate and complete order information and valid contact details;
Submit design materials, reference assets, and project specifications promptly as required;
Provide timely feedback when confirmation of design direction or deliverables is required;
Ensure they have the legal right to use any submitted materials.
If the customer fails to provide necessary information or feedback in a timely manner, the project schedule may be adjusted accordingly.
- Service Delivery Confirmation
Delivery is generally deemed complete once the agreed-upon digital design files, design documents, or other deliverables have been sent via the agreed online channels or made accessible through the methods specified in the order.
If the customer does not receive the delivery email, cannot open the download link, or encounters issues accessing the files, they should contact Gaselnora LLC as soon as possible via the customer service channels listed on this website so that we may verify the delivery status and provide appropriate assistance.
- No Physical Shipping
Gaselnora LLC sells online game design services and related digital deliverables. All services are delivered via email, digital file downloads, or other agreed-upon online methods.
The company does not ship physical goods to customers; therefore, processes related to physical shipping, logistics, courier tracking, or package receipt signatures do not apply.
- Contact Us
If you have any questions regarding order processing, service production progress, digital deliverable delivery, or this policy, please contact Gaselnora LLC via the customer service channels listed on the website.